Terms and Conditions of Service

1. Acceptance of Terms

By accessing or using Medisol's services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

Medisol ("Company," "we," "us," or "our") reserves the right to modify these Terms at any time. We will notify you of any material changes via email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Company Overview

Medisol is a professional services company specializing in healthcare professional support services. We provide comprehensive assistance to healthcare professionals seeking to practice internationally, including but not limited to credential verification, examination coordination, professional training, and regulatory compliance support.

4. Client Responsibilities

4.1 Information Accuracy

You agree to provide accurate, complete, and current information required for service delivery. You are responsible for promptly notifying us of any changes to your information.

4.2 Document Authenticity

You warrant that all documents, credentials, and information provided are genuine, accurate, and legally obtained. You assume full responsibility for the authenticity of all submitted materials.

4.3 Compliance with Laws

You agree to comply with all applicable laws, regulations, and professional standards in your jurisdiction and any jurisdiction where you seek professional recognition.

4.4 Cooperation

You agree to cooperate fully with our service delivery process, including timely responses to requests for information and participation in required procedures.

5. Payment Terms

5.1 Service Fees

Service fees are outlined in individual service agreements or quotes provided prior to service commencement. All fees are non-refundable unless otherwise specified in writing.

5.2 Payment Schedule

Payment terms will be specified in individual service agreements. Generally, payments are due prior to service commencement or as otherwise agreed upon in writing.

5.3 Late Payments

Late payments may result in suspension of services until payment is received.

5.4 Third-Party Costs

Clients are responsible for all third-party costs associated with services, including but not limited to government fees, examination fees, attestation costs, and courier charges.

6. Confidentiality and Data Protection

                Privacy Commitment: We maintain strict confidentiality and implement robust data protection measures in compliance with applicable laws including GDPR.
            

6.1 Confidentiality Commitment

We maintain strict confidentiality regarding all client information and documents. We will not disclose your personal or professional information to unauthorized third parties except as required by law or with your explicit consent.

6.2 Data Processing

We process personal data in accordance with applicable data protection laws, including GDPR where applicable. Our Privacy Policy, incorporated by reference, details our data handling practices.

6.3 Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6.4 Data Retention

We retain client data only as long as necessary for service delivery and legal compliance requirements.

7. Service Delivery and Timelines

7.1 Service Timelines

While we strive to meet estimated timelines, service delivery may be affected by factors beyond our control, including third-party processing times, government agency schedules, and document availability.

7.2 Force Majeure

We are not liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.

7.3 Service Modifications

We reserve the right to modify service delivery methods to improve efficiency or comply with regulatory changes, provided such modifications do not materially alter the agreed-upon service scope.

8. Limitations of Liability

8.1 Service Limitations

Our services are advisory and facilitative in nature. We do not guarantee specific outcomes, approvals, or timelines from third-party authorities or regulatory bodies.

8.2 Liability Cap

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

8.3 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, or professional opportunities.

9. Intellectual Property

9.1 Company Property

All training materials, methodologies, systems, and proprietary information developed or used by Medisol remain our exclusive property.

9.2 Client Materials

You retain ownership of your personal documents and credentials. By using our services, you grant us a limited license to use such materials solely for service delivery purposes.

10. Termination

10.1 Termination by Client

You may terminate services with written notice. Termination does not entitle you to refunds of fees already paid for services rendered.

10.2 Termination by Company

We may terminate services immediately if you breach these Terms, provide false information, or engage in conduct that we determine, in our sole discretion, to be harmful to our business or reputation.

10.3 Effect of Termination

Upon termination, all outstanding fees become immediately due, and we will return original documents within a reasonable timeframe.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Indian Law, without regard to conflict of law principles.

11.2 Dispute Resolution Process

Any disputes arising from these Terms or our services shall first be addressed through good faith negotiations. If unresolved, disputes shall be resolved through binding arbitration in accordance with the rules of Indian Law.

11.3 Jurisdiction

For any matters not subject to arbitration, the courts of Thiruvananthapuram Jurisdiction shall have exclusive jurisdiction.

12. Professional Standards

12.1 Ethical Compliance

We maintain the highest professional and ethical standards in all service delivery. We do not engage in fraudulent activities or misrepresentation of client credentials.

12.2 Regulatory Compliance

We stay current with regulatory requirements and professional standards across jurisdictions where we provide services.

12.3 Professional Development

We continuously update our knowledge and capabilities to provide the most current and effective services to our clients.

13. Communication

13.1 Official Communications

All official communications will be conducted via email or registered mail to addresses provided by clients.

13.2 Service Updates

We will provide regular updates on service progress and notify clients promptly of any significant developments or required actions.

13.3 Contact Information

Changes to contact information must be provided promptly to ensure continued service delivery and communication.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with any individual service agreements and our Privacy Policy, constitute the entire agreement between you and Medisol.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations with reasonable notice to you.

14.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.