Medisol Refund Policy

Refund Eligibility Period

All refund requests must be submitted within 24 hours of payment processing. Refunds request will not be processed after this 24-hour window has expired.

Third-Party Payment Collections

Eligible for Refund

• Payments collected by Medisol on behalf of third parties (authorities, service providers, etc.) that have not yet been forwarded to the respective authorities are eligible for refund.

Non-Refundable Payments

• Once payments have been transferred to the relevant authorities or service providers, these amounts become non-refundable through Medisol.
• Exception: Refunds may be processed if the original service provider or authority issues a refund directly to Medisol for the specific transaction.

Refund Request Process

To request a refund, please submit your request through our official refund portal:

Required Information

When submitting your refund request, please include:

• Transaction ID or payment reference number
• Date and time of payment
• Reason for refund request
• Supporting documentation (if applicable)

Review Process

• Our team will review all refund requests for eligibility based on this policy
• Processing time: 7-10 business days
• Approved refunds will be processed to the original payment method
• You will receive email confirmation once your request has been reviewed

Contact Information